Our returns policy entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels, etc shall be returned with the product without having been tampered with, this includes smells such as smoke, perfume, and body odor, as well as hairs from pets.
1. RETURNS OUTSIDE THE EU
If the item(s) have been tampered with, the items will be returned to the customer instead of a refund. We don't accept returns from outside the EU due to customs charges.
As the customer, you first have to accept the original delivery. If you do not and the parcel is returned back to us, a fee of 200 SEK will be charged upon your refund. The customer is responsible for a returned product until it reaches us. Send the package tracked so that it can be traced. Once your return is accepted or denied you will receive notification via e-mail.
All shipping/return costs are to be paid by the customer. Shipping costs won't be refunded once the return is fulfilled. Refunded payments may take up to 2-4 days to be processed depending on your bank and payment type. If you don't receive your refund within 10 days, please contact us at firstname.lastname@example.org
If you wish to exchange a product, please contact us at email@example.com. Products may only be exchanged for other products on our website. All return shipping costs are to be paid by the customer.